Shipping & Return
Shipping Costs*
Where can we ship?
We ship to locations in the Continental United States. Excluding Alaska.
How long will it take for my order to arrive?
- Orders take 2-4 business days to process
- Shipping typically takes 4-10 business days dependent on destination.
- Unexpected delays will be notified via contact email provided at checkout.
Additional Shipping Details:
- Custom-crafted products may require extended ship times. This will be noted in the product description details.
- We will email you if your item is temporarily unavailable or delayed. Don’t forget to check your Junk or Spam folder for rerouted emails. Backordered items can be cancelled without penalty if the item has not shipped.
- Extended ship times may be noted in the product description details when applicable.
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Shipping Method
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Shipping Fee
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USPS
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Carrier rates based on location and product weight |
| UPS | Carrier rates based on location and product weight |
- Email:
orders@fauxpaw.com
Returns and Exchanges Policy
We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it!
Our buyers select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.
We guarantee our personalized products to be free of manufacturing errors or
product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names
carefully. You are welcome to email us at orders@fauxpaw.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production. NOTE: Faux Paw Productions also reserves the right to cancel your order at its discretion.
During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect Faux Paw Productions or any of our carriers.. Thank you for understanding.